Ponga Help Center

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Ponga is quick to learn. You don’t need long fancy tutorials just a few articles  to help get you started and a nifty list of frequently asked questions (FAQ). For the adventurer, please explore video courses, tips, and best practices articles from our team and the Ponga Community. Please ask anything with the Live Chat (at bottom left), we’re here to help!

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Getting Started

This is a great collection of articles for someone who's just finding their way around.
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Getting Started: How Ponga works

This top-down view of how Ponga works can be a helpful way to get started. Included are links to several other articles with more detail.
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How do I add a comment?

Generally, you just tap on a selection and enter your comment in the comment window that appears... unless you're a view-only guest.
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How do I change the name or reference portrait matched with a person?

Easy-peasy. It can be hard to put a name to a face, so we've made it easy to correct, change, or update.
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How do I record a comment or capture an oral history

Formal oral histories take considerable skill to do well, but you can capture precious memories in a click
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How does Ponga put names to faces?

Ponga collects the faces that a deep analysis of the images suggests are the same person. Our members put names to faces.
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How to Get Around (or What Do You Call Things in Ponga?)

A quick glossary of common terms related to Ponga pictures and how the words are used for the purposes of documentation.
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Using the Ponga Gallery: Organize your pictures—"auto-magically"

Put a name to a face once, and every picture is organized into albums and that person is labeled in every picture.
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What pictures are included in my Library?

Your Library includes the pictures you've created plus those you were invited to as a guest.

How-To Articles

If you're the type of person who likes to follow along to learn how to do something, we're ready for you. Can't find a topic? Just drop us a note in the live chat at the bottom left. We'll get back to you just as quickly as we can.
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Adding a Face Label to Any Selection in a Ponga picture

Whether to add a name to a person whose back is to the camera, or to a name on a sign, you can add face labels to any selection in a picture
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Can I add a video to a Ponga picture?

You can play video in any of a variety of online video formats in a selection in a Ponga picture.
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Can I add names later if I ignored them in the Gallery?

Yep, sometimes the gallery doesn't catch faces that you immediately recognize. No worries. There's a simple workaround.
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Can I create a new version of a picture?

If you've already uploaded a picture and want to create a new version of it, not a problem. Go ahead and upload a fresh copy.
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Can I create a video to add to my picture?

Absolutely! It's easy to create a fun video-based welcome to your Ponga picture. Invite friends & family with your own smiling face.
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Can I hide the selection boxes?

Yes you can! Press the show/hide toggle button to show or hide the selections in your picture.
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Can I include a Storycorps recording in a Ponga picture?

Absolutely, you can include any kind of linked media in a Ponga picture. Media that doesn't directly embed will be linked with previews.
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Can I show family trees in Ponga?

Great idea. We don't currently display it for you, and we can always link to external pages. We'd love to know more about what you need.
These are just some of the articles, videos, and other materials we have ready for you. To continue your journey exploring your family photos, you might find these pages useful as well:
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Changing the way you look at photos

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